Technical Support

NOVAprep® is committed to providing the highest levels of technical support and advice to both direct customers and our authorised distributors. Our team of highly experienced, knowledgeable and dedicated technical specialists are available to ensure that any complaint, enquiry or request is dealt with promptly and effectively.


We also offer a full training portfolio for NOVAprep products available to customers and distributors covering the following areas:

  • Technical training for field service engineers
  • Applications and operator training
  • Introduction to cytology

Please don’t hesitate to contact us for more information.

Contact Information:

 For any support issue, technical enquiry or information request, please use the following:

Technical Support Email:

Technical Support Number: +44 (0) 208 432 7335

(English and French speaking options are available)

Please note; our office hours are 0900H – 1730H CET.


The technical support line has an answering service available 24/7, messages will be dealt with promptly the next working day.

For all support inquiries please provide the information detailed on the following document:

Technical inquiry form

This will ensure we can provide you with the best possible support